1. Purpose
This Defamation Response Policy outlines how beforeyourent.com.au responds to complaints alleging that Content published on the Website is defamatory, misleading, false or unlawful.
We are committed to:
- Supporting honest, good-faith reviews;
- Protecting individuals and businesses from unlawful reputational harm;
- Complying with Australian defamation law.
2. Platform Status
beforeyourent.com.au operates as a content hosting platform only. We do not pre-approve reviews before publication.
We may rely on available statutory protections under Australian law applicable to digital intermediaries.
3. How to Submit a Defamation Complaint
Complaints must be submitted in writing to:
beforeyourenthelp@gmail.com
Your complaint must include:
- Your full name and contact details
- The exact URL of the Content
- The specific statements alleged to be defamatory
- Why the statement is false
- Supporting evidence
- A declaration that the information provided is true
Incomplete complaints may not be processed.
We aim to acknowledge complaints within 2–3 business days and complete our review within 5–10 business days, depending on the complexity of the matter.
During this process, we may temporarily remove or restrict access to the content while an investigation is conducted. Users are requested to keep their own copy.
4. Investigation Process
Upon receiving a valid complaint, we may:
- Temporarily hide the Content pending review;
- Request clarification from the complainant;
- Contact the reviewer for supporting evidence;
- Request documentation supporting claims;
- Seek independent legal advice where necessary.
We are not obligated to remove Content solely because it is disputed.
5. Possible Outcomes
After investigation, we may:
- Leave the Content unchanged;
- Request edits or clarifications;
- Remove part of the Content;
- Remove the Content entirely;
- Suspend or terminate the user’s account.
6. Reviewer Responsibilities
Reviewers must ensure statements are:
- Based on genuine personal experience;
- Factually accurate where factual claims are made;
- Clearly expressed as opinion where opinion is intended;
- Not malicious or reckless.
7. Abuse of Complaint Process
Knowingly submitting false complaints may result in legal action or account restriction.
“For information on how to report content or request removal, please refer to our Content Guidelines Policy.”